LED Strip Light,LED Display Signs,LED Modules,LED Accessories Showroom Located in Toronto Canada


INFO & POLICY

INFORMATION & POLICY

If you placed an order through our online store and want to know the shipping status, please check your email for tracking information. If you need assistance, visit our Contact Page. If you are sending an inquiry email, make sure use "Order Status" as your subject.

Orders ship the same day if placed by 4:30 PM Eastern Time (Canada & USA). Orders placed after 4:30 PM ship the following day, excluding weekends. Orders placed on the weekend ship the following business day. We will try our best to ship all orders within 24 hours. An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with the tracking number when your order ships. Over Night and 2-Day shipping options are only available to destinations within the Canada. Over Night and 2-Day shipments ship via UPS and are delivered in 1 or 2 Business days (not weekends).International (Shipping outside the Canada & US).

  • We have a US$25.00 minimum (merchandise, not including shipping charges) for orders shipping out of the Canada.
  • Please use our order form "comments" box to clarify your address if necessary.

We will ship by UPS to almost any corner in the world. Overseas customers should select the UPS Standard Service. Additional shipping charges may apply. For some small parts valued less than $25, we will use Canada Post. These orders may take between 5 and 10 days to arrive and they cannot be tracked.

  • Over Night and 2-Day shipping are only available to CANADA.
  • Please note that if you select UPS standard to USA, custom clearance fee may apply.

Stock

Out of stock items are indicated as out of stock with an expected due back date. These items cannot be ordered until we have stock again, we do not accept orders for out of stock items.

Accepted Forms of Payment

Credit Card   

We accept Visa and MasterCard. Credit card information is never stored anywhere on our premises or online server. Credit Card information is transmitted securely using 256-bit encryption.

PayPal

You could select PayPal on the order form. Your order will not be processed or shipped until payment is received and verified. You will not be able to modify your order once it has been submitted.

Electronic Funds Transfer

There is $100 merchandise minimum for T/T payment. To fill out our online order form, use all 0's for the credit card number so the order will go through. Our online shopping cart will generate a Proforma Invoice (P/I) that we will then email to you along with the shipping charges and our bank information.

Purchase Orders

We only accept POs ($100 merchandise minimum) after credit approval.
Please fax your credit references, bank information and D&B number to us at 416.495.8811 or email .PDF documents to info@tecled.com
If you would like to send purchase orders in a file format other than .PDF, please email a request to do so.

Return Policy

  • We have a 30 day return policy.
  • Please order small sample quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities.
  • Returned merchandise needs to be in original packaging and condition.
  • Make sure to include all materials, manuals, instructions, etc.
  • Please allow 7 business days to see refund on credit card statement.
  • COD and Freight Collect packages will not be accepted.
  • A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials, or merchandise not in original packaging and condition.
  • Component or discrete LEDs cannot be returned if the package has been opened, LED bulbs and other products can be.

Please use the RMA Form to begin the return process.

Exchange Policy

  • We have a 30 day exchange policy.
  • We will exchange items only if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.

Please use the RMA Form to begin the exchange process and see if your order qualifies for an exchange.

Warranty

A copy of the invoice is required for warranty repairs or replacements.
Unless noted in product description, all products are warranted for 1 years from the date of purchase, select products have extended warranty periods. Warranty is void when products are used in applications that they are not intended for, such as using our LED Car Bulbs in applications other than the replacement of standard car bulbs in standard vehicles. Please call or email to notify us prior to returning items for warranty repair or exchange. Return shipping costs are the sole responsibility of the customer. All product specifications are subject to change without notice.

Discounts

Quantity Discounts (Wholesale Pricing)

We only offer discounts based on wholesale quantity. Our online shopping cart will automatically apply discounts. Discount pricing can be found on specific product pages by clicking the link that says "Quantity Discount Pricing". If you want to be a distributor and get the dealer price, please contact our sales manager for larger quantity pricing or for items that our shopping cart does not apply discounts for.

Technical Help

You may contact us with your technical questions on our Contact Us page.

Note that we receive a lot of emails and it is sometimes difficult to keep up with them. Keep your emails as brief as possible as long emails may not be answered. If you do not know how to use LEDs, please try to do research over the Internet before you send us an email. We do not provide design advice for your LED circuits. LEDs are electronic components and do require some technical knowledge for proper use.

See specifications for the products you find on our online outlet by clicking on the Product Name, Price, Photo, or the "More Information and Buy" link. All available specifications are listed under the "Specifications" Tab.

Custom LED Designs

Custom versions, sizes and assemblies are available for many of our products. If you require custom variations for any of the products seen on our website, please send your request to info@tecled.com. One of our product experts will contact you soon to answer all your queries.

Privacy Statement

Canada LED Lighting is committed to respecting and protecting the privacy of those who order from superbrightleds.com. Information collected in the process of processing orders is only used in relation to those orders. We will never disclose your information to anyone for any reason. When you place an online order with us, you have the option to only receive emails relevant to that order. If selected, you will never receive promotional emails from us (or any other source) as a result of placing an order with us.